As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Special check-in instructions The front desk is open daily from 7:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Guests are required to contact this property by telephone prior to arrival to arrange check-in. Know Before You Go • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • No pets and no service animals are allowed at this property. • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). Fees • Early check-in is available for a fee (subject to availability) • Late check-in fee for check-in between 8:00 PM and midnight • Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property. Fees may include applicable taxes: • 6 percent cleaning fee will be charged We have included all charges provided to us by the property.