As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Special check-in instructions This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Know Before You Go • Pool access available from 8:00 AM to 10:00 PM. • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. • This property advises that enhanced cleaning and guest safety measures are currently in place. • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays. • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Fees • Airport shuttle fee: USD 28 per vehicle (one-way, maximum occupancy 4) • Airport shuttle fee per child: USD 0 (one-way), (from 1 to 12 years old) • Pet fee: USD 5 per pet, per stay • Rollaway bed fee: USD 20.0 per stay • Administrative fee: USD 3 per stay • Credit card charges are subject to a surcharge of 5 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: • Cleaning fee: USD 4 per accommodation, per stay We have included all charges provided to us by the property.