Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Know Before You Go • Pool access available from 8:00 AM to 8:00 PM. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms. • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. • This property advises that enhanced cleaning and guest safety measures are currently in place. • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. • Personal protective equipment, including masks, will be available to guests. • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. • Contactless check-in and contactless check-out are available. • Each guestroom is kept vacant for a minimum of 24 hours between bookings. Fees • Fee for continental breakfast: approximately MXN 150 per person • Pet fee: MXN 400 per pet, per night • Service animals are exempt from fees • Late check-out fee: 50 percent of room rate (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes