In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please inform Hotel La Casa de las Libélulas of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Guests under the age of 18 can only check in with a parent or official guardian. Please note that this property is located in upper floors and there is no elevator, guests must use the stairs. When traveling with pets, please note that an extra charge of $150MXN per pet, per day applies.