As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Special check-in instructions The front desk is open daily from 10:00 AM - 7:00 PM. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival. Know Before You Go • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. • No pets and no service animals are allowed at this property. • This property advises that enhanced cleaning measures are currently in place. • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays. Fees • Fee for full breakfast: approximately USD 250–750 for adults, and USD 150–350 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: A damage deposit of USD 2500 will be collected before check-in. We have included all charges provided to us by the property.