As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Front desk opening hours 07:00 - 23:00. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Cashless payment methods are available for all transactions. • Contactless check-in and contactless check-out are available. You'll be asked to pay the following charges at the property. Fees may include applicable taxes: • A damage deposit of USD 104 will be collected before check-in. We have included all charges provided to us by the property. • Fee for cooked-to-order breakfast: approximately USD 8 to 12 for adults, and USD 6 to 10 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. No rollaway/extra beds available Cashless transactions are available Contactless check-in is available Essential workers only - NO Professional property host/manager Contactless check-out is available Service animals are allowed Service animals are exempt from fees/restrictions Pets not allowed