Front desk is open 24/7. Please inform Hacienda Peña Pobre in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. A damage deposit of USD 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that the front desk and the cleaning service are not available on Sundays nor holidays. Complimentary continental breakfast (coffee, toast, cereal and juice) is included with your rate from Monday through Saturday, from 7:00 am to 11:00 am. American breakfast is available at an additional cost of 8 USD. Policy group: Reservations with more of 4 rooms will apply a group policy condition, 50% of deposit will be request immediately booked, and three day before the arrival most be full paid.