As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Special check-in instructions There is no front desk at this property. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and key retrieval information. The host will greet guests on arrival. Know Before You Go • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. • No pets and no service animals are allowed at this property. • This property advises that enhanced cleaning and guest safety measures are currently in place. • The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. • Contactless check-in and contactless check-out are available. • The property is kept vacant for a minimum of 72 hours between guest stays. • This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global). Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Fee for cooked-to-order breakfast: USD 10 for adults and USD 10 for children (approximately) • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 10) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes