As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Front desk opening hours 07:00 - 15:00. • Pool access available from 9:00 AM to 9:00 PM. • One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast. • Only registered guests are allowed in the guestrooms. • No pets and no service animals are allowed at this property. • Cashless payment methods are available for all transactions. • Contactless check-in and contactless check-out are available. You'll be asked to pay the following charges at the property. Fees may include applicable taxes: • A damage deposit of USD 56 will be collected before check-in. We have included all charges provided to us by the property. • Early check-in is available for a fee (subject to availability) • Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. The manager is on site until 03:00 PM, after that it's self check-in, guests need to contact the hotel beforehand to receive check-in instructions. Contact information is provided in the booking confirmation. Breakfast is served at another hotel — Hacienda Paradise Hotel.