As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Special check-in instructions There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. This property accepts cash only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking. Know Before You Go • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Airport shuttle fee: MXN 2400 per vehicle (roundtrip) • Pet deposit: MXN 1000.00 per stay • Pet fee: MXN 200 per pet, per night • Late check-in fee: MXN 400 for check-in after 10:30 PM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: • Cash Breakage deposit: MXN 1000.00 per stay We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.