As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. • Pool access available from 9:00 AM to 10:00 PM. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Guests can access their rooms with a mobile device. • Contactless check-in and contactless check-out are available. Beach nearby Contactless check-in is available Essential workers only - NO Guest will receive an email before arrival 24 hours Guests will receive an email with special check-in instructions Professional property host/manager Contactless check-out is available Service animals are allowed Service animals are exempt from fees/restrictions Pets not allowed