As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • No pets and no service animals are allowed at this property. • Contactless check-in and contactless check-out are available. • Fee for cooked-to-order breakfast: approximately MXN 180 to 250 for adults, and MXN 180 to 250 for children • Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4) • Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Property does not offer onsite COVID-19 testing Contactless check-out is available Contactless check-in is available No elevators Professional property host/manager Essential workers only - NO Property does not require health documentation at check-in Guest will receive an email before arrival 24 hours Guests will receive an email with special check-in instructions Service animals not allowed Pets not allowed