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ILLUSION XPRESS Downtown Playa

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ILLUSION XPRESS Downtown Playa

Guests consistently praise the spotless, well-kept rooms.

0.9

Spotless clean, guests agree

1

Reviews

Location

Playa del Carmen, Mexico

Environment

Coastal Beachfront

Number of Rooms

102 room types

Starting From

USD 57/night

Cancellation

Free cancellation available

Location

A great place to have a rest after an exciting day! Hotel ILLUSION XPRESS Downtown Playa is located in Playa del Carmen. This hotel is located 2 km from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Playa del Carmen Main Beach, Mamitas Beach Club and Xcaret Eco Theme Park.

At the hotel

You can stop by the bar. Free Wi-Fi is available on the territory. Ask for more information when checking in. Specially for tourists who travel by car, there’s a parking zone. To book an excursion, consult the tour assistance desk of the hotel.

Accessible for guests with disabilities: the elevator helps them to go to the highest floors. There are other services available for the guests of the hotel. For example, a safe-deposit box and a concierge.

What this place offers 17

General

  • 24-hour reception
  • Elevator/lift
  • Smoke-free property
  • Ticket assistance
  • Terrace

Other amenities

  • Accessibility features
  • Wheelchair Accessible
  • Safe-deposit box
  • Concierge services
  • Luggage storage
  • Breakfast
  • Snack bar
  • Free Wi-Fi
  • Tour assistance
  • Sun Deck
  • Parking
  • Next to the beach

Good to know Pets Not Allowed

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Important information

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Front desk is open 24/7. • One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms. • No pets and no service animals are allowed at this property. • Alcohol is not served at this property. • Cashless payment methods are available for all transactions. • Early check-in is available for a fee (subject to availability) • Late check-out is available for a fee (subject to availability) • Housekeeping is available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

House Rules

Check-in: After 3:00 PM
Check-out: Before 12:00 PM
Pets are not allowed

Additional Services

Available on Request

Parking (Off Side) - MXN 120 per car per night

Payment Methods

Following payment methods are available at the property.
Visa
Mastercard
UnionPay
CashCash payments are accepted
1.9
Cleanliness

1.0

Cleanliness

Comfort

1.0

Comfort

Location

1.0

Location

Service

1.0

Service

Worth It

1.0

Worth It

F
Francesca
April 2024
Camera doppia Deluxe (letto matrimoniale) (letto king size)

La camera poteva anche essere passabile, ma non aveva punti luce e ci si sentiva in gabbia.

Abbiamo effettuato il check-in , provato a farci una doccia e non arrivava l’acqua calda. A quanto pare c’era un guasto tecnico e non si sapeva quando sarebbe stato risolto , senza ovviamente avvisare. Abbiamo chiesto di essere spostati in un altro hotel visto che abbiamo pagato in anticipo tutto, ci dirottano in un hotel nella quale volevano farci soggiornare in un appartamento che cadeva a pezzi con tanto di finestra rotta e insetti morti in camera. Abbiamo richiesto di essere trasferiti in un hotel all’altezza del pagamento da noi effettuato e richiesto un taxi per lo spostamento . Non hanno soddisfatto le nostre richieste, non hanno provato a venirci incontro , personale pessimo. Zero professionalità! Alla fine il problema ce l’ha risolto una persona esterna proveniente gestore di un altro hotel che non centra nulla con il BFH. Questa signora è stata molto gentile e disponibile e ci ha trovato un hotel fronte mare.

Via Ratehawk
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