As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. • Pool access available from 8:00 AM to 10:00 PM. • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Children 17 years old and younger are not permitted at this adults-only property. • No pets and no service animals are allowed at this property. • Cashless payment methods are available for all transactions. • Contactless check-in and contactless check-out are available. • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). • Late check-in fee for check-in between 11:00 AM and 9:00 PM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Essential workers only - NO Professional property host/manager Children not allowed No elevators Caters to adults only Contactless check-in is available Contactless check-out is available LGBTQIA+ friendly Minimum guest age is 18 Cashless transactions are available Service animals not allowed Pets not allowed