The property does not accept credit cards. All miscellaneous charges must be settled by cash. The property is independently operated by an individual owner and does not have a proper reception area. Guests must attend an organized meet-and-greet session to receive keys and further contact details regarding the property. Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.