It was nice except the attitude of one of the front desk staff (the old male with the glasses) who is extremely difficult and very very rude and consistently gave me problems since day 1 for no reason at all. Big rooms with close proximity to the public transport. Nice and polite cleaning staff. the receptionist lady is nice.

the place is nice but one of the staff members (older male with the glasses) at reception is very rude. From the first day, he has been giving me problem saying things like 'get out of here already' and "don't talk to me" when i try to ask for something as basic as toilet paper. and when I try to ask for something in spanish he mocks my spanish and laughs even though he cannot even speak english!! The other staff are nice and polite but this old male with the glasses is a poor influence towards the other staff. One time the lady who is usually nice to me decided to follow the old males example and was even rude to me when he was there!! The management really need to change their staff members because this behaviour is unacceptable and very rude!! Sometimes I come down to reception and he is gossiping about other customers and the people outside and one time he even touched my meal without my permission. Also yells over me and doesn't even bother to listen to what im asking for and just being very difficult and not answering any questions for no reason at all or very vaguely. For example i asked when approx cleaning staff will arrived he told me whenever the lady wants to come is none of his concern. Horrible attitude. Whenever I come down to reception and it is this staff there I know that I will not get any nice kind of service and that my requests wont be fulfilled at all. better to talk to the other staff who actually knows how to be polite. reading some other reviews on other websites, I can see other people have also had this problem with this particular staff. I hope management does something about it because customers need to be treated with basic respect. Once when I went downstairs with a bag of trash that I attempted to give him but he totally ignored me lik usual so I just put it at the corner of the reception desk (the other receptionists just tell me to put it there or give it to them to throw out) he started yelling at me infront of customers