The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Front desk is open 24/7. **Know Before You Go** If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Foreign citizens: Adults and children must present a valid passport, visa, and migration card at check-in. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Self-Check-in: main entrance at Annenstrasse 60, 8020 Graz. Guests need a debit or credit card as well as your reservation number. The self-check-in-terminal is located to the right side next to the entrance. Guests should type your data into the Ipad and you'll receive your room card, then guidance system leads to room. Check-out: return of key-card: guests should return the keycard to the front desk before 10:30 a.m. on day of departure. If guests depart before 7:00 a.m., they should drop the key-card into the mailbox at the reception desk. **Fees** The following fees and deposits are charged by the property at time of service, check-in, or check-out. Airport shuttle fee: RUB 350.00 per vehicle (one way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. **Mandatory Fees and Taxes** You'll be asked to pay the following charges at the property: City/local tax: RUB 1.0 We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.