The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Front desk is open 24/7. According to the hotel’s accommodation policy, reservations made with the “pay at check-in” method are guaranteed until 04:00 PM on the day of arrival. If there is no guarantee and the guest does not arrive by this time, the reservation becomes non-guaranteed and may be cancelled at the hotel’s discretion. At check-in, all Russian children under the age of 14 must present their birth certificate. If a child under 14 is traveling within Russia with a Russian relative or legal guardian instead of a parent, the accompanying person must also present documents confirming their right to accompany the child at check-in. Foreign citizens: both adults and children are required to present a valid passport, visa, and migration card upon check-in. Pets and service animals are not allowed at the hotel. If guests require a visa to enter the country, the property staff can assist with supporting documents necessary for obtaining a visa. For more information, guests can contact the administration using the contact details provided in their booking confirmation. Please note that the administration may charge a fee for this assistance, even if the guests eventually cancel the reservation. All arrangements are made exclusively between the guests and the property.