The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Front desk is open 24/7. From August 21, from 08:00 to 08:00 on August 22, 2024, water may be turned off in the city, including in the building of the HELIOPARK Residence hotel, located at Penza, M. Gorky ulitsa, p. 22A. Check-in at the hotel is carried out only upon presentation of an identity document for everyone staying in the room: For citizens of the Russian Federation: passport of a citizen of the Russian Federation, birth certificate - for persons under 14 years of age. For foreign Guests: passport of a foreign citizen, documents confirming legal stay on the territory of the Russian Federation (migration card, visa, registration at the location, residence permit, other documents in accordance with migration legislation). The Hotel Administration does not provide temporary accommodation services in the absence of identification documents on the territory of the Russian Federation. In the absence of the specified documents, the hotel reserves the right to refuse check-in.