Important information
The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself.
Front desk is open 24/7.
The hotel offers contactless check-in. Guests are kindly requested to contact the hotel via email for further instructions. Before arrival, guests are required to complete the online check-in process, which will simplify and expedite check-in on the day of arrival. After verification of the completed registration form, documents, and payment, guests will receive instructions and a unique check-in code once their room is ready.
Early check-in is available from 8:00 AM, at no additional cost, subject to availability of a clean room. Information regarding early check-in will not be available until the day of arrival.
Ten days prior to arrival, guests receive an electronic registration form requesting contact and passport details. The form can be completed independently or registration can be completed using identification cards. On the day of arrival, guests receive detailed check-in instructions along with individual codes for entry into the building and the room. Contact with the reservations department is also possible by phone, as indicated in the booking confirmation. If this registration method is not suitable, in-person registration with an administrator is available at one of the “Nomera” partner hotels.
Free public parking is available near the hotel.
A child aged 0–17 stays free of charge when using existing beds.
Non-guaranteed early check-in is available free of charge from 08:00 AM, subject to availability. Guaranteed early check-in from 12:00 AM is charged at 100% of the nightly rate for the night preceding arrival.
Late check-out until 4:00 PM is charged at 50% of the nightly rate; after 04:00 PM, 100% of the nightly rate applies.
Accommodation with pets weighing up to 10 kg is available for an additional fee: up to 5 kg — 500.00 RUB per night; 5–10 kg — 1000.00 RUB per night. Upon check-in with a pet, a refundable deposit is required in the absence of room damages.
Business travelers are provided with appropriate reporting documents.
For check-in after 12:00 AM, prepayment for the first night is required.
For bookings of three or more rooms, a prepayment in the amount of one night’s rate is required. Terms of free cancellation may also differ.
For bookings of seven nights or longer, a prepayment equivalent to one night’s rate is required.
Breakfast can be ordered through the reservations department by phone no later than 07:00 PM on the day prior to arrival. The contact number is provided in the booking confirmation. Breakfast is supplied in a lunch box and placed in the refrigerator in the common area in the morning.
According to the property’s internal policy, additional fees may apply for services not listed on the website. Details can be clarified with the reservations department. Contact information is provided in the booking confirmation.