The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Front desk is open 24/7. The pool service is provided at the neighboring Pullman Sochi Centre hotel. Use of the outdoor swimming pool at Pullman Sochi Centre is included in the booking price only for guests staying in Privilege Double Room with Balcony, Privilege Double Room with Sofa, and Suite categories. For all other room categories, access to the pool is available for an additional fee, subject to availability. Only dogs of small and medium breeds up to 40 cm at the withers are allowed. The extra charge is RUB 1000.00 per day. Walking pets on the hotel premises and on the lawns is not permitted. If there is no special pet carrier, pets may not be left unattended in the hotel room, lobby, or on the hotel grounds. It is not permitted to take pets to public areas such as the restaurant, SPA Centre, pool and beach, or the Sea View lounge. Small animals are allowed in the hotel lobby if held in the owner's arms. Large animals must be kept next to the owner. A leash and muzzle are required for medium and large breeds. Guests must inform hotel staff if a pet is left unattended in the room. Starting February 16, 2026, new age restrictions for children will come into force at the Fit & Spa by Pullman. During the "adult hours", from 20:00 to 22:00, children over the age of 14 will be allowed to visit only.