Front desk is open 24/7. The hotel does not accept reservations from individuals who are not married or unaccompanied by a spouse. All guests are required to be married couples in order to book a stay at the hotel. Pool access is available from 09:00 AM to 06:00 PM. Reservations are required for massage services and spa treatments. Guests can make reservations by contacting the hotel prior to arrival using the contact information on the booking confirmation. A fee for the mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. A fee for the mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. In accordance with national/local laws, air conditioning may be restricted to certain hours from June 15 to September 15. No pets and no service animals are allowed at this property. City tax is TND 3.00 for Tunisians and TND 12.00 for non-Tunisians. The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.