Front desk is open 24/7. Guests must present the credit card used to make the reservation on arrival. Guests that used third party credit cards must present a scanned copy of the card and an authorization letter with the a copy of the card holder's passport. Guests that fail to submit the above will be charged again and must pay up front for the full payment of their stay. The previously charged amount will be refunded to the credit card that was used originally. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. This property caters to families and prohibits unaccompanied single men.