Special check-in instructions The check-in location differs from the property location. To check in, go to 40375 Big Bear Blvd, Big Bear Lake, CA 92315 To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Know Before You Go • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. • This property advises that enhanced cleaning and guest safety measures are currently in place. • The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. • Contactless check-in and contactless check-out are available. • The property is kept vacant for a minimum of 24 hours between guest stays. • This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC). Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Pet fee: USD 35 per accommodation, per night • Service animals are exempt from fees • Housekeeping fees vary based on length of stay • Credit card charges are subject to a surcharge of 2.5 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes