The hotel itself is clean, chic, modern, and seemingly brand new.

Unfortunately, the service was among the worst I have experienced. During a 3-night stay, housekeeping failed to service our room on 2 of the 3 nights. After the 2nd missed cleaning, I called reception and was told they were short-staffed because housekeeping employees had called in sick. Although we had been out of the room all day, I was informed at 7:00 PM that no one could come because housekeeping had already left at 5:00 PM—not even to tidy the room or replenish basic toiletries. When I went to reception to speak with the manager, the same employee who had taken my call openly contradicted me and effectively called me a liar in front of him. I requested that they review the recorded phone call. The manager later claimed that housekeeping had missed the room because a “Do Not Disturb” sign was displayed on the door. This was completely untrue. I always remove the sign before leaving the room and asked them to review the CCTV footage to verify it. To make matters worse, the manager later emailed an apology stating that a full night’s stay would be refunded. However, the actual refund processed was only a small flat amount that was nowhere near the cost of one night. After two follow-up emails requesting clarification, they never replied & I was completely ignored. A beautiful property is meaningless when basic service, accountability, and customer care are this poor.