Free parking,

The morning shuttle arrived and I was the first on it because I was told it filled up early and only made one trip an hour to the airport. If Zen Hotels (Booking# 9SMX49EWRA) offers any Holiday Inn bookings again they are hurting their reputation.

I cancelled my reservation at the Holiday Inn O'Hare on Cumberland Rd because they cancelled their shuttle service to the airport. I signed in at the Holiday Inn Crown Plaza on October 4th, got into my room and then alerted the Front Desk staff that I was returning my rental car to the airport and would need a shuttle back to the hotel. They said the shuttle service was running. When I called for a shuttle the front desk said a shuttle would be coming..... BUT IT DID NOT. I waited an hour, made several phone calls to the front desk and still NO SHUTTLE. Finally I called a male friend and asked him to call the hotel. The shuttle came a half hour later. That was exhausting problem #1. I had a lovely looking room- 1022. When I turned on the shower, the cleaning staff had left the shower head facing the sink. I was soaked-- as was the floor --- I had to use most of the towels to wipe up the floor. A waste of water and money for Holiday Inn. This was followed by the coup de grace when I pulled back the sheet and there was a long black hair on the bottom sheet. This bed had not been changed. This was at the Crown Plaza. This was at 10 pm at night, after a day of travel. I have no words to describe my emotions. Holiday Inn should be banned. I will do my utmost to advertise my experience to everyone I meet. Jean Horrigan-Delhey NO The front desk staff were zombies. In spite of all that happened to me with the shuttle and hair in the bed..... their response ... including the night manager was " we heard about it".

Very comfortable place, close to city transportation. Overall convenient. Good like any other hotel service.