Front desk is open 24/7. A reservation processing recovery of 18% of the booking cost is charged. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Pets are welcome but must not be left in the room alone. A one-time, nonrefundable fee will be charged per pet. The limit is 2 pets per room, and the maximum weight per pet is 35 lbs. Guests must bring a kennel for their pets. Vaccination documentation is required at check-in. The service charge fee covers Wi-Fi access, unlimited local and long-distance calls, the 24-hour business and fitnesss centres, and a donation to the hospital of Chicago. The resort fee includes: Additional inclusions Business centre/computer access Fitness centre access In-room bottled water Phone calls. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards; cash is not accepted. Cashless transactions are available. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property. Property Registration Number 60611. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The taxes are the following: Daily Guest Amenities package — USD 99.95. Includes: — Buffet breakfast for two (value USD 70.00). — Daily dinner and beverage credits (value USD 42.00). — Morning coffee and 6 bottles of water daily. — Access to the gym, bar, restaurant, and rooftop terrace. — Discounts on travel, tours, tickets, and activities with Travel Elite Pass. — Discount on your next stay. — Flexible check-in/check-out schedule. — Fast Wi-Fi. Chicago City MPEA Hotel Tax 2.5% Chicago City Municipal Hotel Occupation Tax 1.08% Chicago Hotel Accommodation Tax 4.5% Cook County Hotel Accommodation Tax 1% Illinois State Hotel Operator's Occupation Tax 6.17% Illinois State ISFA Tax 2.14% Reservation Recovery Fee — 25.00 USD These are taxes per room per day.