You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance for alternate arrangements. Please note this property is undergoing room renovations indefinitely. Work should be done only during the day. Work should be minimal, but guests can expect some noise. The daily service charge fee is prepaid, subject to tax and includes the following: - WiFi - In-room USB charging stations - Discounts on activities and shuttle services - In-room coffee and tea - 2-pack of laundry detergent and fabric softener - Airline boarding pass printing and discounts on fax and copy services - Beach towels and preferred access to beach equipment - In-room white noise machine Pet Policy: - A maximum of 2 (two) dogs, each under 50lbs, are permitted per room. - Guest must request pet-friendly room and number of dogs in reservation under "special request". - An additional charge will be added to daily room rate. - A $300 security damage deposit will be held for 4 weeks after departure. Please note: All guests will receive pre-registration packet by email. Please return the pre-registration packet within 3 days of booking date to receive arrival instructions. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Holiday Surf Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.