It was a nice gesture to move us from the 4th floor which only faced grungy alleys, and extra nice to send up the bottle of wine. When we asked for a hairdryer, one was sent up promptly. The room was comfortable, and appeared clean. The bed and pillows were reasonably comfortable. Continental breakfast was decent, and a nice touch. Subway access is easy.

Our room was on the 4th floor with the windows facing the back of buildings. I asked if a room change was possible, and they moved us to the 6th floor with a slightly better view, and sent over a bottle of wine (nice gesture). Glass mosaic tiles in the shower had several loose or missing entirely - which made me wonder about how well the shower floor could have been cleaned if more tiles were popping loose just from us standing on them. The neighborhood is pretty rough and was quite loud at night- with lots of honking horns and people yelling. Website showed a hotel bar, which was part of the reason we chose the hotel- but it was currently not operational.