Location - within walking distance of many tourist attractions and great transport links. After change of room was undertaken all was fine. Price and location suit short term stay and easy access to most of NY. Reception staff very efficient and helpful. Conscierge very efficient, helpful and knowledgable.

Room given initiallly was not up to scratch - very old, tired and in dire need of updating, cleaning and replacement of bathroom facilities. Did ask to get moved and did eventually happen (after a few visits to Manager). New room was clean, adequate and appropriate to price charged.

location was great

hotel room was filthy and no way I would have even put my dog in it, don't know why all hotel rooms aren't updated and cleaned properly

Superb location and clearly was a great venue when first built, but it’s looking very tired now, unless you can bag one of the newly refurbished rooms which they will allow you to upgrade too at check in for another $100 a night! The receptionists could be more friendly, but the security and cleaners were great. In balance, not bad value for such a convenient location.

The extra charge for the ‘services/facilities’ that you won’t use. The gym for example is not even located in the hotel, it’s a block away! $35 per day wether you use it or not. This had to be paid before they would release the room key. You also get charged local taxes at this point too which bumps up the price! Rooms were clean but had very dated decor and fittings. People were also smoking in certain rooms so the smell naturally carried throughout.

Location!

A little bit old facilities.

superb location ,handy to explore in any direction ,uptown, downtown , east or west with subway just metres away & Penn Station opposite . rooms are spacious & clean ,& staff are always helpful . Really good value as a budget type hotel.

Have stayed many times & although the hotel could probably do with a makeover it was not a problem for me .

Across the street from Madison Square Garden

The hotel is very old and run down. The sheets are very old as well. They look like they have never been replaced. The shower was gross, paint chips where peeling off the walls. The hotel needs a major renovation.