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Hotel 27 by LuxUrban

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Hotel 27 by LuxUrban

A guest favorite for its convenient, central location.

1.5

Guests love the location of this place

1

Reviews

Location

New York, United States

Environment

Coastal Beachfront

Number of Rooms

5 room types

Breakfast

Breakfast included

Location

A great hotel to have a nice rest before long walks around the city. Hotel Hotel 27 by LuxUrban is located in New York. This hotel is located minutes away from the city center. You can take a walk and explore the neighbourhood area of the hotel — Museum of Sex, The Little Church Around the Corner and 28th Street.

At the hotel

You can stop by the bar. It’s time to have a nice meal! Stop by the restaurant. The hotel cafe is a nice place to have a snack. In the shared kitchen, you can cook anything you want.

Free Wi-Fi is available on the territory. Ask for more information when checking in. Also, the following services are available for guests at the hotel: a massage room, a sauna, a solarium, a spa center and a hamam. Sports fans are going to love a gym and a mini-golf area. Ski and snowboard fans will enjoy a ski school, ski facilities rental, ski-to-door access and ski passes.

You won’t be bored as at the hotel you will find a casino, a karaoke, a library, a bowling club, a ping-pong area and a barbeque area. Here, you can treat yourself with water procedures as there will be a pool, an aquapark, an indoor pool and an outdoor pool. The tour assistance desk of the hotel will help you book an excursion. There are other services available for the guests of the hotel. For example, a laundry, dry cleaning, an ATM, a chapel, private check-in and check-out, press, car rental, a safe-deposit box and a concierge.

The staff of the hotel speaks English and Spanish.

Room amenities

Here’s what you’ll find in the room to have a rest after a long day: a shower and a TV. The room equipment depends on its category.

What this place offers 100

General

  • ATM
  • Shopping on site
  • Air conditioning
  • 24-hour reception
  • Currency exchange
  • Smoke-free property
  • Heating
  • Newspapers
  • Express check-in/check-out
  • Chapel
  • Terrace
  • Private check-in/check-out
  • Electric car charging

Rooms

  • Allergy-free rooms
  • Non-smoking rooms
  • Soundproof rooms
  • Room service
  • Trouser press
  • Fridge
  • Smoking allowed in bedrooms
  • Indoor Fireplace
  • Smoke Detector
  • TV
  • Hairdryer
  • Locker
  • Shower/Bathtub
  • Shower
  • Safe (in room)
  • Toiletries
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Important information

Front desk is open 24/7. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Valet parking fee: USD 45 per night • Pet fee: USD 150.00 per pet, per stay • Early check-in fee: USD 100.00 (subject to availability) • Housekeeping fee: USD 75 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. The resort fee includes:• Breakfast • Internet access • Phone calls • In-room safe • In-room bottled water • Additional inclusions We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

House Rules

Check-in: After 3:00 PM
Check-out: Before 11:00 AM
Pets are not allowed

Additional Services

Available on Request

Parking - USD 45 per car per night

Payment Methods

Following payment methods are available at the property.
Visa
Mastercard
Amex
3.0
Cleanliness

1.0

Cleanliness

Comfort

1.0

Comfort

Location

7.0

Location

Service

1.0

Service

Worth It

1.0

Worth It

E
Ekaterina
February 2024
Двухместный номер Deluxe (двуспальная кровать)

Ничего

К сожалению, не могу добавить фото проблем в номерах. Отель старый и грязный, грубый персонал, нет лобби, из 2 лифтов работает всегда один. На ресепшн менеджеры постоянно меняются и индифферентны к проблемам клиентов. Везде грязно и неопрятно. Взымают плату за хранение багажа в размере 5 долларов за единицу багажа. Имейл отеля на сайте неверный, телефон для соединения с менеджером в отеле не работает. Нет старшего, с кем можно поговорить и эскалировать. Сменила 4 номера за 5 дней. В одном набиралась быстро вода в поддон в душевой и переливалась через края, вышла с недомытой головой, во втором номере был засор в раковине, вода поднимала грязь из трубы и не спускала, в третьем номере не работал обогреватель и была выдрана приставка из телевизора. Нет заявленных услуг - халат, вода, чай, сейф. Взимают депозит при заезде 150 долларов, не принимают наличные. Менеджер Вилсон грубый и хамоватый. Проблемы с техникой или сантехникой не устраняются, жильцов переселяют в другие номера, где те же самые проблемы. Письма на имейл не читают и не отвечали агентству, в том числе сотрудникам из Островка. Были проблемы с заселением и оплатой, так как с Островком работали впервые. Нет эмпатии и желания помочь гостям.

Via Ratehawk
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