Front desk is open 24/7. Information about the type of meals included in the price is indicated in the rate details. Meals may be limited during Ramadan. The number of extra beds depends on the room category. Guests must take a look at the information about the size of the selected room. Guests can request the documents necessary for a visa, the service is provided for an additional fee. Any additional fee will have to be paid even if the booking is subsequently cancelled, and all the agreements exist exclusively between you and the provider of the documents. Couples checking into the same room must present a valid marriage certificate upon check-in. Otherwise, the property may reject the booking or request that a second room be booked. Due to a major UNESCO event, temporary traffic restrictions will be in effect within the visitor center. During this period, only official vehicles will be permitted access. Guests are advised to pre-book a transfer through the reservations department. Contact details are provided in the booking confirmation. Guests are kindly requested to note that taxis will not be available directly to the hotel. For convenience, a complimentary shuttle will be provided from the security checkpoint to the hotel. Guests can inquire about the shuttle schedule directly with the hotel.