Special check-in instructions There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact this cruise ship 1 day in advance to arrange transportation from Hanoi- Old Quarter or Thang Long Water Puppet Theatre, which is 4 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs between 7:45 AM and 8:30 AM, at USD 25 per passenger. Following the cruise, a van will transport guests back to Hanoi. Please contact the office using the information on the reservation confirmation received after booking. Know Before You Go • No pets and no service animals are allowed at this property. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Onsite credit card charges are subject to a surcharge The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: • Christmas Eve (24 December) Gala Dinner per adult: VND 450000.00 • New Year's Eve (31 December) Gala Dinner per adult: VND 450000.00 • Gala Dinner on 07 February per adult: VND 450000.00 We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.