Please be informed that the shuttle bus for pick-up service will depart from Hanoi at 7:45 AM at No. 78B Hang Non Street, Hoan Kiem District, Hanoi. The boat will embark from Bai Chay Port, Halong City at 12:00 PM. Guests who do not request for pick-up service can go straight to Bai Chay Port for Cruise check-in process. Guests are required to provide the hotel name, address and contact number (for pick-up service) in special request section when making a booking. Cruise itinerary and schedule subject to change upon weather and operations conditions. Please be informed that an advance registration is required with full name, date of birth, nationality, passport number or ID, visa expiry date for all Passengers. A valid passport or ID is required upon check-in on board. All-inclusive package will start at lunch time and will finish after breakfast on day of departure and includes: - Welcome drink - Entrance and sightseeing fees - English speaking guide - Deluxe cabins with A/C - Kayaking - Meals on board: (lunch, dinner and breakfast) - Complimentary bottled water - Shuttle bus (round trip), pick up around Hanoi Old Quarter only 3 kilometers. If you are out of the Hanoi Old Quarter please kindly pay extra 5 USD per person for picking up Excluded features: insurance, drinks, tips, and other private services.