A maximum of 1 children under 5 years old stay for free if using existing bedding. Any additional child will be required to booking an extra bed. Children 13 years and over are considered as adults. Children 5-12 years old will be charged 75% of an adult rate with extra bedding provided. Children under 5 years old stay for free if using existing bedding. Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in. The property provides shuttle bus service at an additional charge. Please contact the property to book a service 3 days before arrival. The transfer bus departs from Hanoi at 7:30 AM from 5/33 Pham Ngu Lao Street, Hoan Kiem District, Hanoi and boat embarkation starts at 12:00 noon at Tuan Chau Island, Halong City. Guests are required to provide the hotel name, address and contact number in Hanoi and Halong at least 24 hours in advance for the pick-up service. Please contact the cruise for more information. Cruise itinerary and schedule subject to change upon weather and operations conditions.