Please note that the free shuttle bus departs from Hanoi (3rd floor, No 125, Hong Ha road, Ba Dinh District) at 08:00. Boat embarkation starts at 12:00 at Halong Bay Passenger Wharf. Guests who require this service have to provide the following information at least 48 hours in advance: hotel name, address and contact number in Hanoi and Ha Long. The contact details of the cruise office is included in the booking confirmation.