Special check-in instructions This property offers transfers from the cruise terminal (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property requires all guests to submit complete names and corresponding document/passport numbers for all guests on the reservation prior to arrival. Guests must contact this cruise ship 1 day in advance to arrange transportation from Hanoi- Old Quarter or at Hanoi Opera House, which is 3.5 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs between 7:30 AM and 8 AM, at USD 20 per passenger. Following the cruise, a van will transport guests back to Hanoi. Know Before You Go • Reservations are required for massage services. Reservations can be made by contacting the cruise ship prior to arrival, using the contact information on the booking confirmation. • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • No pets and no service animals are allowed at this property. Fees Mandatory Fees and Taxes