Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Van Giang Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Sauna is closed from Sun 17 May 2020 until Sun 31 Jan 2021 Fitness centre is closed from Sun 17 May 2020 until Sun 31 Jan 2021 Spa/wellness centre is closed from Mon 18 Nov 2019 until Thu 31 Dec 2020 Spa/wellness centre is closed from Sun 17 May 2020 until Sun 31 Jan 2021 Please note that guests are required by the property to pay a deposit via bank transfer on the day of booking. The property will contact guests directly via email with payment instructions.