The front desk is open until 19:30. Please inform Glen Villa Resort in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Please note that there is a 5% charge when you pay with an American Express credit card. Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a No Party Policy. Please note that a child or infant of any age is considered to be 1 guest. Please contact the property 24 hours in advance to arrange key collection, using the contact details found on the booking confirmation. If the guests arrive after 07:30 РM, it is necessary to notify the hotel in advance and get the check-in instructions. Contact information is provided in the booking confirmation.