Front desk is open 24/7. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The hotel offers a mandatory Christmas gala dinner. It is included in the price for two adults, and one child (up to 5 years old) stays free. For the second child, an additional fee of EUR 30.00 is charged upon check-in (for children aged 6 to 12, the Christmas gala dinner is an additional fee of EUR 30.00 per child). A supplement for the Christmas Gala Dinner must be paid upon check-in, supplement for children is not included in the room rate. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.