As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Front desk is open 24/7. Special check-in instructions To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Know Before You Go • Pool access available from 7:00 AM to 7:00 PM. • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • This property advises that enhanced cleaning and guest safety measures are currently in place. • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. • Personal protective equipment, including masks, will be available to guests. • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. • Contactless check-in and contactless check-out are available. • Enhanced food service safety measures are in place. • Individually-wrapped food options are available for breakfast, lunch, and dinner. • Each guestroom is kept vacant for a minimum of 24 hours between bookings. • This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). • This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).