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Customs House Hotel & SPA Hotel

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+26
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Customs House Hotel & SPA Hotel

Guests consistently praise the spotless, well-kept rooms.

4.5

Spotless clean, guests agree

117

Reviews

Location

Rostov-on-Don, Russian Federation

Environment

Urban Center

Number of Rooms

7 room types

Starting From

USD 58/night

Cancellation

Free cancellation available

Location

Here, you’ll be enjoying yourself all the time. Resort Customs House Hotel & SPA Hotel is located in Rostov-on-Don. This resort is located nearby from the city center. You can take a walk and explore the neighbourhood area of the resort. Places nearby: Rostov Regional Museum of Local History, Pokrovskiy Skver and Rostov Gorky Park.

At the resort

You can stop by the restaurant. There are several meal options: full board and half board. Want to be always on-line? Wi-Fi is available. Specially for tourists who travel by car, there’s a parking zone.

Also, the following services are available for guests at the resort: a sauna, a spa center and a hamam. Tourists who can’t live without swimming will appreciate a pool and an indoor pool. Take your pet with you. Pets are allowed for an additional cost. Accessibility: there is an elevator/lift.

At the guests’ disposal, there’s also a laundry and ironing. The staff of the resort will be happy to talk to you in English and Russian.

Room amenities

In the room, for you, there is a TV and a bathrobe. Please note that the listed services may not be available in all the rooms.

What this place offers 65

General

  • Computer
  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Smoking areas
  • Smoke-free property
  • Heating
  • Security guard
  • Garden
  • Television in lobby
  • Terrace
  • Early check-in
  • Late check-out
  • Design hotel
  • Outdoor furniture
  • Upper floors accessible by elevator

Rooms

  • Bridal suite
  • Non-smoking rooms
  • Room service
  • Fridge
  • Family room
  • TV
  • Bathrobe
  • Mosquito net
  • Safe (in room)
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Important information

The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Front desk is open 24/7. The visit to the SPA zone is included in the cost of rooms in the categories Suite and Standard. For the Economy category rooms spa zone visit costs RUB 500.00 for one standard visit of 1.5 hours. Working hours of the spa area: 9:00 - 21:00

House Rules

Check-in: After 2:00 PM
Check-out: Before 12:00 PM
Pets are allowed - RUB 1,000 per guest per night

Additional Services

Child & Age Policies

Baby cot/crib (1 available): Free

Payment Methods

Following payment methods are available at the property.
Visa
Maestro
Mastercard
CashCash payments are accepted
mir
9.1
Cleanliness

9.4

Cleanliness

Comfort

9.0

Comfort

Location

9.0

Location

Service

9.3

Service

Worth It

9.0

Worth It

M
Mikhail
January 2026
· Family
Двухместный номер Standard (двуспальная кровать)
Via Ratehawk
A
Aleksandra
August 2025
· Couple
Двухместный номер Standard с видом на город (двуспальная кровать)
Via Ratehawk
D
Diana
July 2026
· Solo
Двухместный номер Economy (двуспальная кровать)

Всё было прекрасно, номер, СПА, завтраки, но отдельное спасибо хочу сказать администратору Семёну. Максимально вежливый и внимательный, с ним чувствуешь себя долгожданным и важным гостем. Именно благодаря ему моё проживание в отеле я могу оценить на 10 из 10.

Via Ratehawk
O
Olga
June 2026
· Family
Люкс с 2 комнатами с видом на город

хороший отель,все понравилось.чисто,комфортно,все необходимое есть.завтрак скучноват,но есть из чего выбрать. ехали через Ростов,остановились на ночь в этом отеле,обратно ехали,тоже выбрали его.думаю это показатель

все хорошо

Via Ratehawk
O
Olga
June 2026
· Family
Люкс с 2 комнатами с видом на город
Via Ratehawk
V
Vladimir
May 2026
· Family
Двухместный номер Standard с видом на город (двуспальная кровать) (детская кровать не включена, детская кровать и питание не включены, дополнительная кровать не включена)

Очень хорошая гостиница, не пожалели, что её выбрали. Не хуже редисона и прочих сетевых. Ресторан отличный, вкусно и качественно, относительно не дорого. Спасибо людям, которые создают этот сервис. Приедем ещё.

Завтрак на четвёрку. Вкусно, по домашнему, выбор не большой. Голодным не останешься.

Via Ratehawk
M
Maria
May 2026
· Couple
Двухместный номер Standard с видом на город (двуспальная кровать)
Via Ratehawk
I
Irina
April 2026
· Solo
Двухместный номер Economy (двуспальная кровать)

Отличная гостиница, очень чисто в номерах. Вежливый персонал. Завтраки вкусные. Рекомендую.

Via Ratehawk
O
Oksana
April 2026
· Solo
Двухместный номер Standard с видом на город (двуспальная кровать)
Via Ratehawk
S
Sergey
March 2026
· Family
Двухместный номер Standard с красивым видом из окна (2 отдельные кровати)

После поездки порадовал маленький бассейн, хаммам.

Вид из окна неожиданный

Via Ratehawk
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