Front desk is open 24/7. The hotel is currently being renovated, the outdoor pool is closed. Children 0-6 years old stay free of charge using existing bed, maximum 1 child per 1 room. Children 2-6 years old will be charged VND 200,00 for breakfast using existing bed. Children 6-11 years old will be charged VND 400,000 for breakfast using existing bed. Children from from 12 years old and above, staying in existing bed, additional charge VND 600,000 with breakfast. Children from 12 years old and above with additional charge VND 800,000 for extrabed or sofa bed. Extrabed and Sofa Bed will be set for Premier Mountain View and higher category. In regards of child policy and extrabed, it is subject to availability and can be changed in holiday season. Please contact the property for more information. Any amendment of the guest of name received within 3 days prior to arrival date will incur a charge VND 100,000. All guests, regardless of nationalities, are required to bring passports for immigration information check within 20 days prior to arrival and medical declaration one day in advance. Please contact the property for more information. Guests, without passports, are required to provide identification number/citizen ID card and medical declaration with the current address one day in advance. Please contact the property for more information. As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details. The property's public facilities and areas will be temporarily closed until further notice: Jjimjilbang, SEVA Spa & Beauty Destination, Karaoke, VR Game Park, Kids Club, Gym, Fitness and Yoga. Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling. Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information. A negative COVID-19 test no more than 2 days old must be presented upon check-in; otherwise check-in may be refused. The check in restriction can be changed upon time to time so please contact the property for more information