Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. Please inform CG Kensington of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A damage deposit of GBP 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Please note that the reception is open from 09:00 until 21:00 daily. After check-in hours, reception will no longer be available. Some rooms are located in basement. When booking three or more rooms, the booking is nonrefundable and requires full payment in advance. For the lost key between 9PM to 9AM (when reception is closed) Guest will pay £100 call out fee. Pleasse note that the property does not accept contactless payments.