Front desk is open 24/7. Please inform Holtwhites Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of GBP 100 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. The property will be undergoing a full renovation and the project is estimated to take around 24 months for completion. Guests will be able to see the works being carried out, but they will not be affected by it. The renovation works are carried out between 08:00 and 16:30 daily. Kindly note the accommodations is accessible via stairs only. Therefore it may not be suitable for guests with mobility impairment. Please note that parking spaces are limited and are on a first-come, first-served basis. Guests under the age of 18 has to be accompanied by an adult. Please note that smoking is not permitted throughout this property. Guests found violating this rule will be charged GBP 100 in cleaning costs. Guests that wish to pay for their reservation in cash are required to pay a GBP 100 deposit on arrival.