Front desk is open 24/7. For non-refundable pre-paid bookings the credit card used to make the reservation must be present upon arrival. If a company is paying on behalf of the guest after confirming the reservation please contact the hotel directly to follow company payment procedures. Guests must provide a passport or if a UK citizen then a driving license upon check in. Upon arrival, the credit card holder must be present and provide the credit card used to make the booking. If the payment is being made by a 3rd party, you will be required to fill in a 3rd party authorization form and provide a copy of the card being used authorizing the hotel to charge the card provided. Please contact the hotel to obtain the authorization form. Failure to comply with the above payment conditions will incur your booking not being honoured by the hotel.