A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk opening hours 13:00 - 20:00. The front desk is open on Satarday and Sunday from 01.00 PM to 08.00 PM, if the guests will arrive after 08.00 PM, guests should inform the hotel in advance and get check-in instructions. Contact information can be found on the booking confirmation. Please inform Residence Leopoldo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Please note that reception is open from 9:00 until 20:00 from Monday to Friday. It is open from 13:00 until 20:00 on weekends. Guests due to arrive outside reception hours must contact the property to agree the arrival time in advance. Arrivals outside reception opening hours are subject to a surcharge of €15. When booking 5 apartments or more, different policies and additional supplements may apply. Cancellation of reservations for stays longer than 15 days may be made at no additional charge up to 20 days prior to arrival. In case of cancellation after this deadline, or in case of no-show, your credit card will be charged for the first 20 nights or the nights missing due notice. Early departure, at no additional cost, must be communicated 20 days in advance. If notice is given after this deadline, the credit card will be charged for the first 20 nights or nights missing due notice.