The front desk is open until 05:00. Guests are kindly requested to contact the property in advance for check-in instructions. Contact details are provided in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information in the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Conditioning is available for an additional fee. Standard check-in time: 02:00 PM-02:30 PM. Arrivals after 02:30 PM are subject to availability and must be pre-approved. Since April 2025, property operates with a digital access system. For this reason, the hotel ask guests to complete the pre-check-in on time. If the pre-check-in is not completed in time, the hotel may be unable to issue the codes and guests reservation could unfortunately be moved to the following day during our operating hours. Once the pre-check-in is completed, access codes will be sent to you within 24 hours and no later than 24 hours before arrival. Reception and support team are available during standard opening hours. Should assistance be requested outside these hours for matters already explained in the Digital Concierge — such as switching on lights, connecting phone adapters, resolving power trips caused by adapters, operating standard appliances, or ignoring automated messages (including access codes) — a EUR 50.00 call-out fee will apply. The fee must be settled in advance before assistance is provided. The hotel will request guests booking number and send a secure payment link. This policy ensures that after-hours support remains reserved for genuine emergencies and encourages all guests to make full use of the convenient self-service resources available in the Digital Concierge.