As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Front desk opening hours 06:30 - 22:30. Front desk working hours: 6:30 AM - 10:30 PM. In case of check-in after 10:30 PM, guests should inform the hotel in advance and get check-in instructions. Contact information can be found on the booking confirmation. Know Before You Go • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. • Children 16 years old and younger are not permitted at this property. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.