As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. • Pool access available from 9:00 AM to 8:00 PM. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Guests under 18 years old are not permitted at this adults-only property. • No pets and no service animals are allowed at this property. • Contactless check-in and contactless check-out are available. • Airport shuttle fee: USD 215 per vehicle (one-way, maximum occupancy 2) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Contactless check-out is available No cribs (infant beds) available Minimum guest age is 18 No rollaway/extra beds available Caters to adults only Contactless check-in is available No elevators Professional property host/manager Service animals not allowed Pets not allowed